EMPLOYMENT
Be a part of our family.
The A Plus team is always looking for those to better serve our community.
Looking to make a difference?
At A Plus Family HealthCare, we are passionate about serving our community with compassionate, high-quality care. As we continue to grow, we are looking for dedicated, mission driven individuals who want to make a meaningful difference and work in a supportive, purpose-driven environment. A Plus Family HealthCare is an equal employment opportunity employer, and all qualified applicants are encouraged to apply below.
Browse our openings.
Operations Manager - North District - Elizabethtown, KY
FLSA Status: Non-Exempt
Department: Operations
Reports To: Chief Operations Officer
Position Summary
The Operations Manager oversees the day-to-day administrative operations of the office, ensuring a productive and efficient workplace. This role involves managing administrative staff, monitoring financial and operational processes, and maintaining compliance with organizational policies. The Office Manager plays a vital role in supporting the organization’s mission by ensuring smooth operations, accountability in collections, and high-quality customer service.
Requirements
Key Responsibilities
Administrative Management
Oversee daily office operations, ensuring efficiency and adherence to organizational policies.
Maintain office supplies and inventory, placing orders as needed.
Ensure proper functioning of office equipment and coordinate repairs or maintenance.
Develop and implement office policies and procedures to enhance productivity.
Staff Supervision
Manage administrative staff and community health workers, including scheduling, performance evaluations, and training.
Provide direct oversight and support for community health workers to ensure alignment with organizational goals, patient engagement strategies, and compliance requirements
Delegate tasks and ensure staff accountability for assigned duties.
Address staff concerns and foster a positive, professional work environment.
Financial and Operational Oversight
Ensure daily collection of copays and past-due balances.
Monitor office expenses and assist with budgeting to ensure cost-effective operations.
Oversee referral turnaround times to ensure timely processing.
Ensure compliance with sliding fee scale program requirements.
Track and report key operational and financial performance metrics for leadership review.
Customer Service and Communication
Act as a point of contact for visitors and patients, addressing concerns and ensuring a positive experience.
Coordinate communication between office staff, community health workers, and external partners.
Support organizational reputation by ensuring high-quality service delivery.
Compliance and Reporting
Ensure compliance with federal, state, and organizational regulations, including HIPAA and OSHA.
Maintain accurate and up-to-date records for audits and reporting requirements.
Prepare and submit reports on office performance metrics to leadership.
Qualifications
Education
High school diploma or equivalent (required).
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (preferred).
Experience
Minimum of 3 years of experience in office management, preferably in a healthcare or nonprofit setting.
Experience with electronic records systems and office operations.
Supervisory experience with administrative staff and/or community-based teams preferred.
Skills and Competencies
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office Suite and other office management software.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Core Values and Expectations
Demonstrate a commitment to the organization’s mission of delivering high-quality, patient-centered care.
Uphold professionalism, integrity, and confidentiality in all office operations.
Foster a collaborative and supportive work environment.
Physical and Work Environment Requirements
Frequent sitting, standing, and walking.
Ability to lift and move office supplies or equipment weighing up to 25 pounds.
Work in an office environment with occasional interruptions and multitasking demands.
Medical Assistant - Brownsville, KY
FLSA Status: Non-Exempt
Department: Clinical
Reports To: Clinical Manager
Position Summary
The Medical Assistant (MA) provides clinical and administrative support to ensure efficient operation of the healthcare facility. This role involves assisting providers with patient care, performing routine clinical tasks, and maintaining accurate patient records. The MA plays a critical role in delivering high-quality, patient-centered care while fostering a positive and welcoming environment.
Essential Functions Disclaimer:
Requirements
Key Responsibilities
- Chief Administrative Officer
- Clinical Manager
- Medical Providers
- Medical Assistant Staff
- Nursing Staff
- Front Office Staff
- Quality Staff
- Prepare patients for examinations, including taking vital signs and recording medical histories.
- Assist providers during exams and minor procedures
- Administer injections, perform phlebotomy, and conduct diagnostic tests as directed by a provider.
- Clean and sterilize medical equipment and exam rooms between patients.
- Collect and prepare laboratory specimens for testing.
- Provide patient education on medications, treatments, and preventive health strategies as directed by a provider.
- Schedule patient appointments.
- Maintain and update patient records in the electronic health record (EHR) system.
- Verify patient insurance and assist with billing inquiries.
- Respond to patient calls and follow up on lab results or provider instructions.
- Promote exceptional customer service and create a welcoming, respectful, and compassionate experience for every patient.
- Provide patient education on medications, treatments, and preventative health strategies.
- Address patient questions and concerns with empathy and professionalism.
- Serve as a liaison between patients, providers, and other healthcare team members.
- Ensure compliance with HIPAA, OSHA, and other healthcare regulations.
- Participate in Incident Reporting and Safety expectations.
- Follow infection control protocols to maintain a safe and clean environment.
- Participate in quality improvement initiatives and adhere to clinical guidelines.
- Maintain all required certifications and complete mandatory education and competency assessments within required timeframes.
- Participate in daily clinical huddles and care coordination activities
- Assist other providers and clinical teams as patient volume and operational needs require.
- Support organizational initiatives designed to improve patient access, quality outcomes, and patient experience.
- Perform other duties, projects, and responsibilities as assigned by the Clinical Manager or organizational leadership in support of patient care and organizational operations.
Qualifications
- High school diploma or equivalent (required).
- Graduate of an accredited Medical Assistant program (preferred).
- Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (preferred).
- Basic Life Support (BLS) certification (required).
- Minimum of 1 year of experience in a clinical setting (preferred).
- Proficiency with electronic health record (EHR) systems (preferred).
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of infection control and safety procedures.
- Knowledge of medical terminology and clinical procedures.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrate a commitment to delivering high-quality, compassionate, and patient-centered care.
- Uphold professionalism, integrity, and confidentiality in all aspects of work.
- Foster a positive and collaborative work environment.
- Frequent standing, walking, bending, and reaching.
- Ability to lift and move patients or equipment weighing up to 50 pounds.
- Work in a clinical environment with potential exposure to infectious diseases.
- Flexibility to work varying shifts, including evenings and weekends as needed.
Referral Coordinator - Brownsville or North District, KY
FLSA Status: Non-Exempt
Department: Operational
Reports To: Operations Manager
Position Summary
The Referral Coordinator facilitates the referral process for patients requiring specialty care or additional medical services outside the organization. This role ensures timely and accurate communication between patients, providers, and external facilities, while maintaining compliance with organizational policies and healthcare regulations. The Referral Coordinator plays a critical role in supporting continuity of care and enhancing the patient experience.
Essential Functions Disclaimer:
Requirements
Key Responsibilities
- Process incoming provider referral requests accurately and promptly.
- Schedule appointments with specialty providers, diagnostic facilities, or other healthcare services as required.
- Verify patient eligibility and insurance coverage for referred services.
- Ensure all necessary documentation, including referral forms and medical records, is submitted to receiving providers.
- Inform patients of referral details, including appointment dates, times, and required preparation.
- Address patient inquiries and provide guidance on navigating the referral process.
- Follow up with patients to confirm attendance and address barriers to care.
- Serve as the primary point of contact between the organization and external providers or facilities.
- Ensure effective communication to minimize delays and optimize the referral process.
- Monitor the status of referrals and update providers on patient progress as needed.
- Maintain accurate and up-to-date records of all referral activities in the electronic health record (EHR) system.
- Ensure compliance with HIPAA and other healthcare regulations regarding patient confidentiality and information sharing.
- Assist in generating reports on referral trends, completion rates, and patient outcomes.
- Work closely with clinical and administrative teams to streamline the referral workflow.
- Participate in team meetings to address challenges and improve processes.
- Assist with special projects or initiatives related to patient services as needed.
- Perform other duties, projects, and responsibilities as assigned by the Clinical Manager or organizational leadership in support of patient care and organizational operations.
Qualifications
- High school diploma or equivalent (required).
- Associate’s degree in healthcare administration or a related field (preferred).
Experience
- Minimum of 1-2 years of experience in a healthcare or administrative role.
- Familiarity with referral management and healthcare insurance processes.
- Experience with electronic health record (EHR) systems (preferred).
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite and other administrative tools.
- Attention to detail and ability to multitask in a fast-paced environment.
- Empathy and professionalism when working with patients and providers.
- Demonstrate a commitment to providing high-quality, patient-centered care.
- Maintain professionalism, integrity, and confidentiality in all interactions.
- Foster a culture of collaboration, efficiency, and continuous improvement.
- Frequent sitting, typing, and computer use.
- Occasional standing and walking to support patient and team needs.
- Work in an office or clinical setting with potential interruptions.
Clinical Manager - Brownsville or North District, KY
FLSA Status: Exempt/Non-Exempt
Department: Clinical
Reports To: Chief Administrative Officer
Position Summary
The Referral Coordinator facilitates the referral process for patients requiring specialty care or additional medical services outside the organization. This role ensures timely and accurate communication between patients, providers, and external facilities, while maintaining compliance with organizational policies and healthcare regulations. The Referral Coordinator plays a critical role in supporting continuity of care and enhancing the patient experience.
Essential Functions Disclaimer:
Requirements
Key Responsibilities
- Process incoming provider referral requests accurately and promptly.
- Schedule appointments with specialty providers, diagnostic facilities, or other healthcare services as required.
- Verify patient eligibility and insurance coverage for referred services.
- Ensure all necessary documentation, including referral forms and medical records, is submitted to receiving providers.
- Inform patients of referral details, including appointment dates, times, and required preparation.
- Address patient inquiries and provide guidance on navigating the referral process.
- Follow up with patients to confirm attendance and address barriers to care.
- Serve as the primary point of contact between the organization and external providers or facilities.
- Ensure effective communication to minimize delays and optimize the referral process.
- Monitor the status of referrals and update providers on patient progress as needed.
- Maintain accurate and up-to-date records of all referral activities in the electronic health record (EHR) system.
- Ensure compliance with HIPAA and other healthcare regulations regarding patient confidentiality and information sharing.
- Assist in generating reports on referral trends, completion rates, and patient outcomes.
- Work closely with clinical and administrative teams to streamline the referral workflow.
- Participate in team meetings to address challenges and improve processes.
- Assist with special projects or initiatives related to patient services as needed.
- Perform other duties, projects, and responsibilities as assigned by the Clinical Manager or organizational leadership in support of patient care and organizational operations.
Qualifications
- High school diploma or equivalent (required).
- Associate’s degree in healthcare administration or a related field (preferred).
Experience
- Minimum of 1-2 years of experience in a healthcare or administrative role.
- Familiarity with referral management and healthcare insurance processes.
- Experience with electronic health record (EHR) systems (preferred).
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite and other administrative tools.
- Attention to detail and ability to multitask in a fast-paced environment.
- Empathy and professionalism when working with patients and providers.
- Demonstrate a commitment to providing high-quality, patient-centered care.
- Maintain professionalism, integrity, and confidentiality in all interactions.
- Foster a culture of collaboration, efficiency, and continuous improvement.
- Frequent sitting, typing, and computer use.
- Occasional standing and walking to support patient and team needs.
- Work in an office or clinical setting with potential interruptions.
"A Plus is there to help their community in any way possible."
– Alicia Edwards, Edmonson Co. Public Library Director